No worries if you're not 100% happy with your WESN purchase! EU customers can return items free of charge within 60 days of purchase.
How to start a return
- Contact us within 60 days of purchase through the Customer Service form or by emailing eu@wesn.com, with your order number and the item(s) you would like to return.
- We send you instructions on where and how to send your package.
Conditions
Items must be unused and in new condition, in their original packaging, unless there is a clear defect to the product upon opening the box. The original shipping cost is not refundable.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at eu@wesn.com.